Tearing out my hair.

A customer complained that the server, who she did not like and said was rude, had added a gratuity to the bill. This is a simplified version of what happened since her anger was palpable and she voiced it in front of the entire restaurant. I walked to the back of the place, also palpably angry and found the server unrepentant and, who, in fact, admitted that he had added the tip because he felt she would not leave one. Sometimes I wonder how people who seem to be rational can lose their ability to reason so easily. He no longer works there.

Business is good by the way.